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FoodPlug Food Safety and Allergen Notice

Last updated: September 2, 2026

FoodPlug connects Customers with independent food Vendors. The identified Vendor prepares, packages, sells, and fulfils its products unless the listing expressly states otherwise.

What "Documents reviewed" means

Some storefronts show a Documents reviewed note. It means one thing, and it is worth being exact about it: the Vendor sent FoodPlug a document such as a food permit or a food-safety training certificate, and a person at FoodPlug looked at it and found it plausible.

It does not mean any of the following:

  • That FoodPlug inspected the Vendor, their kitchen, or their food.
  • That FoodPlug confirmed the document with the authority that issued it.
  • That a health authority has approved the Vendor through FoodPlug.
  • That FoodPlug decided the document is the right one for that Vendor's province, municipality, or products.
  • That the Vendor's products are safe for you.

FoodPlug is not a licensing or inspection authority and does not act as one. Licensing, inspection, and enforcement are done by your province and municipality. A storefront without the note has not been found unsafe; it may simply not have sent documents, or may not be one FoodPlug asks documents from.

Everything in this notice applies to a Vendor with the note exactly as it applies to a Vendor without it.

Important allergy warning

Ingredient, allergen, dietary, and preparation information is supplied by the Vendor. Food may be prepared, stored, transported, or packaged where priority allergens, gluten, or sulphites are handled. Cross-contact may occur even when an allergen is not an intentional ingredient.

FoodPlug does not guarantee that a product is allergen-free or suitable for a medical, religious, cultural, or dietary requirement.

Before ordering

If you have an allergy, intolerance, medical condition, or strict requirement:

  • read the full description and label;
  • review ingredients, allergen declarations, and cross-contact warnings;
  • contact the Vendor before ordering;
  • ask about shared equipment, surfaces, oils, utensils, storage, packaging, and recipe changes;
  • do not rely only on “vegan,” “gluten-free,” “nut-free,” “halal,” or another icon or short label; and
  • do not order or consume the product if the available information is insufficient.

For a severe allergy, consider purchasing only where you have independently determined the Vendor's process is appropriate for your needs.

Vendor responsibilities

Vendors are responsible for lawful operation and required licences, permits, inspections, registrations, certifications, insurance, and training.

Vendors must maintain safe sourcing, preparation, sanitation, storage, temperature, packaging, tamper control, transport, traceability, labelling, ingredients, priority-allergen declarations, cross-contact warnings, and recall procedures.

Most prepackaged foods sold in Canada require labels, and applicable priority allergens, gluten sources, and added sulphites must be declared as required by law. Vendors selling or preparing food across provincial borders or importing food must assess Safe Food for Canadians licensing and preventive-control requirements.

FoodPlug verification is a limited platform review, not a government inspection, certification, or guarantee.

Receiving and storing food

At pickup or delivery:

  • confirm the Order and packaging;
  • reject or report damaged, leaking, opened, swollen, or suspicious packaging;
  • follow storage, cooking, reheating, and consumption instructions;
  • refrigerate or freeze promptly where required; and
  • do not consume food that appears spoiled, contaminated, or unsafe.

Reporting a concern

Stop consuming the food and seek appropriate medical attention where necessary.

Report the issue promptly to FoodPlug and the Vendor. Include the Order number, product, photos, packaging or label, storage history, and relevant symptoms only where you are comfortable and it is useful to the investigation.

Serious foodborne illness, contamination, illegal operation, or regulatory concerns should also be reported to the appropriate local or provincial health authority. FoodPlug may preserve evidence, stop a listing, suspend a Vendor, notify affected Customers, or contact authorities.

Recalls

Follow any disposal, return, refund, or medical instruction sent by FoodPlug, the Vendor, a manufacturer, or an authority. FoodPlug may use Order contact information to notify affected Customers.

Emergency

FoodPlug does not provide medical advice. Contact emergency services for an emergency and a qualified health professional for medical concerns.

Contact

FoodPlug E-Services Inc.
19572 Fraser Way, Pitt Meadows, BC V3Y 0A9, Canada
Email: hello@myfoodplug.ca
Subject: Food Safety Concern