FoodPlug Vendor Agreement

Last updated: September 2, 2026

This Agreement is between FoodPlug E-Services Inc. ("FoodPlug") and the person or business owning or operating a Vendor account ("Vendor," "you," or "your"). It supplements the Terms of Use, Pricing and Fees, Consumer Terms, Refund Policy, Privacy Policy, Food Safety Notice, and Product Tax Allocation Schedule.

By creating a Vendor account, accepting this Agreement, publishing a storefront, or accepting an Order, you agree to these documents. Vendor-specific obligations in this Agreement control a conflict.

You are the underlying commercial seller and Merchant of Record for Vendor products. FoodPlug provides marketplace, commerce, payment-facilitation, reporting, and related technology. For qualifying taxable goods sold by a Vendor that is not registered under the normal GST/HST regime, FoodPlug may be treated as the supplier solely for GST/HST collection and remittance. That statutory treatment does not transfer your food-safety, product, fulfilment, licensing, refund, or other commercial obligations to FoodPlug.

1. Vendor services and independent status

FoodPlug may enable storefronts, listings, Orders, invoices, payment requests, pickup and delivery settings, manual or integrated payments, Customer records, reporting, and additional tools.

FoodPlug is not your employer, partner, franchisee, manufacturer, preparer, packager, warehouse, courier, or legal representative. You control lawful prices, hours, staffing, preparation, and fulfilment and are responsible for workers, payroll, tax, safety, and insurance.

2. Authority and verification

You represent that you are of legal age, have authority to bind the Vendor, may lawfully operate and sell every listed product, and provide accurate information.

FoodPlug may request and verify identity, ownership, address, registration, tax, banking, licence, permit, inspection, certification, insurance, food-safety, and other risk information. You authorize reasonable checks with providers, registries, authorities, and supplied references where lawful.

FoodPlug may prevent publication or payment activation until required review is complete. A FoodPlug review or badge is not government approval and does not transfer your obligations.

FoodPlug may request documents as verification evidence, such as a food permit, operating approval, or food-safety certificate. These are stored privately, are visible only to FoodPlug reviewers with a compliance role, and are never shown to Customers. Government identification, banking, ownership, and date-of-birth information is collected by the payment provider under section 10, not by FoodPlug.

Where FoodPlug cannot accept a document it will give a standardized reason, and you may upload a replacement. A document not being accepted does not by itself suspend, restrict, or terminate your account or storefront. A document FoodPlug could not accept is retained no longer than 90 days from the decision, and usually 30, as described in the Privacy Policy; deletion may be paused under a documented legal, regulatory, fraud, or security hold recorded with a reason and an expiry date. After deletion FoodPlug keeps only limited information about how the document was handled.

3. Account and storefront

Protect credentials, authorize only appropriate users, remove access promptly, review activity, and report unauthorized access.

Storefront information must be truthful, current, and complete. Do not misrepresent identity, ownership, location, licensing, verification, products, intellectual-property rights, or endorsements.

4. Listings and consumer disclosures

Provide accurate product name, description, quantity, weight or serving size, variants, price, ingredients, priority allergens, cross-contact risk, dietary or certification claims, preparation and storage instructions, availability, deadlines, fulfilment terms, substitutions, cancellation limits, Vendor charges, and tax treatment where relevant.

Images must reasonably represent the product. Mandatory Vendor charges must be disclosed before checkout. Do not use hidden fees, unattainable prices, false discounts, or misleading comparisons.

5. Food and regulatory compliance

You are solely responsible for the safety and legality of your products and operations. You must comply with applicable federal, provincial, territorial, municipal, and public-health requirements, including requirements for:

• permitted commercial or home-based food operations;
• business and food-premises licensing;
• food-handler and manager certification;
• preparation, sanitation, storage, refrigeration, and temperature control;
• packaging, tamper protection, labelling, nutrition, and weights and measures;
• ingredients, priority allergens, gluten, sulphites, and cross-contact warnings;
• traceability, supplier records, recalls, and safety reporting;
• origin, organic, halal, kosher, health, nutrition, and cultural claims;
• import, export, and interprovincial trade;
• pickup, delivery, vehicle, and insurance requirements; and
• consumer protection and accessibility.

Maintain required approvals and provide updated proof before expiry. Do not sell while a required approval is missing, expired, suspended, rejected, or revoked.

Immediately stop sale and notify FoodPlug of food that is or may be unsafe, contaminated, recalled, mislabelled, expired, unlawful, or unsuitable. Cooperate in tracing, notification, disposal, refund, and regulatory action.

6. Orders and fulfilment

Review Orders promptly, accept only what you can fulfil, keep statuses accurate, communicate delays and substitutions, preserve records, prepare the correct products, use safe packaging and temperatures, and provide accurate pickup or delivery information.

Vendor-managed delivery personnel must be lawful, trained, insured, and required to protect Customer information.

7. Consumer policies and remedies

You must comply with the Consumer Terms and Refund Policy. Additional Vendor policies must be clear before checkout, lawful, compatible with FoodPlug policies, and unable to waive mandatory rights.

FoodPlug may issue or facilitate a refund, replacement, credit, cancellation, payout adjustment, stop-sale, or other remedy without prior approval where reasonably necessary for a clear obligation, safety issue, non-fulfilment, law, provider rule, final dispute outcome, fraud prevention, or FoodPlug error.

FoodPlug will give notice where reasonably possible and may recover Vendor-funded remedies and attributable costs.

8. Platform Fee and promotion

Unless a written rate applies, the standard Platform Fee is 10% of the applicable Vendor product subtotal for a Completed FoodPlug-Facilitated Transaction, taxes included.

New Vendors receive a 0% Platform Fee until the earlier of 90 days after the first qualifying paid Order or 200 qualifying Completed Orders. A reduced Preferred Volume Rate applies only if FoodPlug offers it in writing, at the rate that notice states.

Pricing and Fees defines the calculation base, qualifying Orders, refund adjustments, corrections, and changes and is incorporated into this Agreement.

9. Transaction origin and external payments

Fees depend on whether FoodPlug facilitated the transaction, not how payment was received. A FoodPlug Order, invoice, payment request, or Vendor-created transaction remains fee-bearing when paid through cash, Interac e-Transfer, bank transfer, external terminal, or another manual method.

Record the true origin, payment method, status, and completion. Do not cancel, duplicate, backdate, unlink, or reclassify a FoodPlug transaction to avoid fees.

A transaction completed independently outside FoodPlug and entered only for reporting may be a fee-free External Record. It cannot replace or link to a FoodPlug-facilitated workflow to avoid a fee.

FoodPlug may investigate and correct classification using audit data and supporting evidence. Notice, dispute, and correction periods are stated in Pricing and Fees.

10. Integrated payments

FoodPlug may facilitate a connected account with Stripe or another provider. You authorize FoodPlug and the provider to use information necessary to verify identity, enable payment acceptance, calculate fees and tax, process refunds and disputes, manage settlement and payouts, prevent fraud, and comply with law and network rules.

Provider terms apply. Complete verification, keep payout information accurate, and do not process prohibited or deceptive transactions.

11. External payments and Vendor Fee Balance

FoodPlug does not process, hold, guarantee, or reverse an external payment merely because it is recorded.

When a Platform Fee cannot be deducted from proceeds, FoodPlug may place it in the Vendor Fee Balance and collect it through a future settlement, authorized billing method, invoice, periodic statement, or another authorized method.

FoodPlug will disclose billing cycles, minimum thresholds, and due dates. FoodPlug may reasonably restrict features for an overdue balance after notice, subject to good-faith disputes and law.

12. Payouts, reserves, and negative balances

Net proceeds generally equal Vendor product proceeds plus Product Tax legally payable to you and applicable delivery, less Platform Fees, Vendor-funded adjustments, attributable disputes, chargebacks, reserves, negative balances, and authorized deductions. Product Tax that FoodPlug is legally required to collect is excluded from your proceeds.

The Customer Marketplace Fee is not Vendor revenue. Ordinary FoodPlug processing shortfalls are not automatically deducted from Vendor proceeds.

Payout timing depends on provider settlement, verification, banking, schedule, weekends, holidays, risk review, refunds, disputes, reserves, and law. FoodPlug does not guarantee a specific hour unless stated in writing.

FoodPlug may maintain a reasonable reserve based on account age, verification, volume, perishability, delayed fulfilment, complaints, fraud, or provider requirements.

13. Product Tax and tax status

"Product Tax" means GST/HST or another sales tax calculated on products or other supplies in an Order. It is separate from tax included in FoodPlug's fees.

13.1 Your tax representations

You represent, warrant, and covenant that all tax information you provide is complete, accurate, and current, including your legal name, business number, GST/HST registration status, registration number, effective and cancellation dates, locations, product classifications, and any exemption or zero-rating information.

You must notify FoodPlug before a status change takes effect or, if advance notice is impossible, immediately after you know of it. You must not collect, describe, invoice, or retain an amount as GST/HST unless legally authorized.

FoodPlug may verify information through government or third-party sources, request evidence, place an Order or payout on hold, correct prospective treatment, and make legally required adjustments.

13.2 Registered Vendor Orders

If you are registered under the normal GST/HST regime, you generally remain the person required to determine, charge, collect, report, and remit GST/HST on your taxable supplies, including qualifying goods sold through FoodPlug.

You authorize FoodPlug to calculate and collect that Product Tax through an integrated payment flow, transfer it to your connected account or include it in your proceeds, issue a receipt or invoice using your registration information, and administer adjustments or refunds. FoodPlug acts as your payment and administrative facilitator for that tax and does not assume your underlying reporting or remittance obligation unless law expressly requires otherwise.

13.3 Non-registered Vendor Orders

If you are not registered under the normal GST/HST regime and FoodPlug is required as a distribution platform operator to collect GST/HST on qualifying taxable goods facilitated through the platform:

• FoodPlug will collect, report, and remit that Product Tax in FoodPlug's own statutory capacity;
• FoodPlug may be treated as the supplier for GST/HST purposes only;
• the Product Tax is not your revenue, is not a FoodPlug fee, and is not tax remitted on your behalf;
• the Product Tax is excluded from your proceeds and may be withheld before settlement;
• you retain the product sale amount and other proceeds payable to you, subject to fees, refunds, disputes, reserves, and other authorized deductions; and
• you remain the underlying commercial seller and Merchant of Record responsible for the product, food safety, preparation, labelling, fulfilment, delivery, customer service, refunds, licences, insurance, and consumer obligations.

You authorize FoodPlug to determine when this treatment applies, calculate and display Product Tax, charge or cause it to be charged to the Customer, segregate it from your proceeds, issue receipts and credit notes identifying FoodPlug as collector where required, file returns, remit tax, correct errors, and retain legally required records.

13.4 External-payment collection agency

The statutory Product Tax allocation does not change merely because a FoodPlug-Facilitated Transaction is paid by cash, Interac e-Transfer, bank transfer, an external terminal, or another direct method.

For an Order on which FoodPlug is the legal collector and the Customer pays you directly, FoodPlug appoints you, and you accept appointment, as FoodPlug's limited collection agent solely to receive the FoodPlug-collected Product Tax included in the displayed Order total.

You must:

• collect only the amount displayed or otherwise authorized by FoodPlug;
• identify it in your records as Product Tax collected for FoodPlug;
• not treat it as revenue, beneficially owned funds, or an amount available for set-off;
• report receipt accurately and promptly;
• remit or account for it to FoodPlug by the due date and method shown in the dashboard, statement, or other durable notice;
• preserve supporting receipts and payment evidence; and
• refund or adjust it only through FoodPlug's authorized process.

FoodPlug may add the amount to your Vendor Fee Balance, deduct it from future settlements or payouts, charge an authorized billing method, invoice it, or use another lawful collection method. FoodPlug may disable or restrict external payments for Orders where compliant tax collection cannot be reasonably assured.

This appointment is limited to receiving the specified Product Tax. It does not authorize you to bind FoodPlug, represent that you are FoodPlug's general agent, or make tax filings on FoodPlug's behalf.

13.5 Classification, rates, and records

Zero-rated basic groceries do not attract GST/HST. Prepared food and other products may be taxable. FoodPlug may use product information and place-of-supply rules to calculate treatment, but you remain responsible for accurate product facts.

FoodPlug may rely in good faith on your statements where law permits. You are responsible for tax, interest, penalties, costs, and losses resulting from your false, misleading, incomplete, or late information, except to the extent caused by FoodPlug's error. A false statement includes a material omission.

You must preserve tax and transaction records for the legally required period and cooperate with audits, information requests, corrections, assessments, and appeals.

13.6 Tax on FoodPlug fees

FoodPlug separately accounts for GST/HST applicable to FoodPlug's fees. The advertised Platform Fee is inclusive of any applicable GST/HST and no tax is added on top. If the law treats FoodPlug's platform service to a non-registered Vendor as not subject to GST/HST in connection with a qualifying supply, the gross Platform Fee remains the advertised percentage unless FoodPlug agrees otherwise in writing.

FoodPlug reports are operational tools and not legal, tax, or accounting advice.

14. Surcharges and optional services

FoodPlug may display an eligible credit-card surcharge only where law, network rules, provider rules, card type, location, and disclosure requirements allow. You authorize FoodPlug to suppress a surcharge for Quebec, debit, prepaid, unsupported, or ineligible transactions.

Optional instant payout, currency conversion, delivery, advertising, or premium services may have separately accepted fees.

15. Chargebacks and disputes

Respond promptly, provide accurate evidence, cooperate with FoodPlug and providers, and pay amounts attributable to your products, fulfilment, fraud, conduct, or breach. Do not encourage false disputes or duplicate recovery.

16. Customer information and privacy

Use Customer information only for fulfilment, active Order communication, payment, pickup, delivery, cancellation, refund, support, lawful records, safety, recalls, and marketing backed by required consent.

Protect it, restrict access, avoid unnecessary export, honour lawful access/correction/deletion requests, and promptly report incidents. Do not sell it or use it for unrelated profiling, harassment, discrimination, or unauthorized solicitation.

17. Vendor Content

You retain ownership of Vendor Content and grant FoodPlug a non-exclusive, worldwide, royalty-free licence to host, store, format, display, distribute, and use it to operate, secure, support, improve, and promote FoodPlug and public storefronts. You represent that you have all required rights.

18. Insurance

Maintain insurance required by law. FoodPlug may require commercial general liability, product liability, home-business, vehicle, delivery, cyber, or other appropriate insurance based on category, volume, events, delivery, complaints, or regulation, including reasonable minimum limits disclosed in advance.

19. Monitoring, corrective action, and suspension

Cooperate with reasonable requests about complaints, safety, recalls, disputes, fraud, privacy, verification, and regulators.

FoodPlug may require listing correction, Customer notice, refund, stop-sale, verification, licensing correction, or privacy/security remediation. FoodPlug may restrict, suspend, or terminate for breach, unsafe products, fraud, repeated non-fulfilment, serious complaints, privacy violation, missing approval, unpaid fees, excessive disputes, or law and may act immediately where delay creates material risk.

Termination does not eliminate earlier Orders, fees, refunds, disputes, records, or obligations.

20. Indemnity

To the extent permitted by law, you will defend and indemnify FoodPlug and its representatives from third-party claims, regulatory action, and reasonable losses arising from your products, operations, preparation, packaging, labelling, allergens, illness, recall, tax, permits, staff, delivery, Vendor Content, Customer-data handling, breach, or violation of law, including false, incomplete, or late tax-status or product-classification information and Product Tax received by you as FoodPlug's collection agent, except to the extent caused by FoodPlug's own breach, negligence, or misconduct.

FoodPlug may participate in the defence. You may not settle in a way that admits wrongdoing by or imposes an obligation on FoodPlug without written consent.

21. Liability

The Terms of Use business-user limitations apply. Nothing excludes liability that cannot be excluded.

22. Changes

FoodPlug may change fees, calculations, payout schedules, reserves, payment arrangements, or this Agreement prospectively. FoodPlug will give reasonable advance notice of a material adverse change unless immediate action is required by law, tax, security, fraud prevention, or a provider. FoodPlug will request renewed acceptance where required.

23. Governing law and general terms

British Columbia law and applicable federal law govern this Agreement. The Terms of Use dispute process applies. Vendor disputes may be brought in courts with jurisdiction in British Columbia, subject to mandatory law.

This Agreement and incorporated policies are the entire Vendor agreement. If a provision is unenforceable, the rest continues. Failure to enforce is not a waiver. You may not assign the account without FoodPlug's written consent. FoodPlug may assign this Agreement in a merger, financing, reorganization, or sale.

24. Contact

FoodPlug E-Services Inc.
19572 Fraser Way, Pitt Meadows, BC V3Y 0A9, Canada
Email: hello@myfoodplug.ca
Subject: Vendor Agreement