FoodPlug Vendor Agreement

Last updated: July 23, 2026

This Vendor Agreement (“Vendor Agreement”) is between FoodPlug E-Service Inc. (“FoodPlug,” “we,” “us,” or “our”) and the person or business that creates, owns, manages, or operates a Vendor account (“Vendor,” “you,” or “your”).

This Vendor Agreement supplements the Terms of Use, Privacy Policy, Pricing and Fees, Consumer Terms of Purchase, Refund and Order Issue Policy, and Food Safety and Allergen Notice.

By creating a Vendor account, publishing a storefront, accepting an Order, or using FoodPlug as a Vendor, you agree to these documents.

If a conflict concerns Vendor-specific obligations, this Vendor Agreement controls.

You operate an independent food business. FoodPlug provides marketplace and commerce technology. You remain responsible for your products, food safety, permits, taxes, staff, fulfilment, delivery, customer service, and legal compliance.

1. FoodPlug’s Vendor service

FoodPlug may enable Vendors to:

Create public storefronts.
Publish products, menus, variants, prices, and availability.
Receive Orders.
Manage pickup and delivery information.
Communicate payment instructions.
Record manual or integrated payments.
Manage Customer and Order records.
Access reports.
Use additional tools introduced by FoodPlug.

FoodPlug is not your employer, partner, franchisee, agent, manufacturer, preparer, packager, warehouse, courier, or legal representative unless a separate written agreement expressly states otherwise.

2. Eligibility and authority

You represent and warrant that:

You are at least the age of majority.
You have authority to enter this agreement.
You are authorized to bind the business you represent.
Your business may lawfully operate and sell every listed product.
Your information is accurate, complete, and not misleading.

FoodPlug may request identity, business, ownership, tax, banking, licensing, inspection, certification, insurance, or other verification information.

3. Independent business

You control your products, lawful prices, hours, staffing, preparation methods, policies, and fulfilment choices.

Nothing creates employment, partnership, joint venture, franchise, exclusivity, agency, or authority to bind the other party.

You are responsible for your employees, contractors, drivers, payroll, taxes, workplace safety, and insurance.

4. Account security

You must:

Maintain accurate account information.
Limit access to authorized personnel.
Remove access promptly when authorization ends.
Protect credentials.
Review account activity.
Report suspected unauthorized access.
Complete additional verification for sensitive changes.

You are responsible for activity through your account except where caused by FoodPlug or otherwise provided by law.

5. Storefront information

Your storefront information must be truthful, current, and complete.

You must not:

Misrepresent identity, ownership, location, licensing, verification, or products.
Use intellectual property without permission.
Publish private information without authority.
Create deceptive or impersonating storefronts.
Claim endorsement or certification that has not been granted.

6. Product listings

Every listing must provide enough accurate information for a Customer to make an informed decision.

Where relevant, disclose:

Product name and description.
Quantity, weight, volume, serving size, or pack size.
Variants.
Price.
Ingredients.
Allergens and cross-contact risks.
Dietary or certification claims.
Preparation, heating, and storage instructions.
Availability and deadlines.
Pickup and delivery conditions.
Substitution policy.
Cancellation and refund limitations.
Taxes and mandatory Vendor charges.

Images must reasonably represent the product.

7. Food safety and regulatory compliance

You are solely responsible for the safety and legality of your products and operations.

You must comply with applicable requirements concerning:

Food preparation and handling.
Public health.
Commercial or permitted home-based food operations.
Storage and refrigeration.
Temperature control.
Packaging and tamper protection.
Ingredients and allergens.
Nutrition and labelling.
Product recalls.
Weights and measures.
Origin claims.
Pickup and delivery.
Waste disposal.
Consumer protection.
Business licensing.
Insurance.
Any regulated category you offer.

You must maintain all required permits, inspections, licences, registrations, certifications, approvals, and insurance.

You must immediately stop selling a product you know or reasonably suspect is unsafe, contaminated, recalled, mislabelled, expired, unlawful, or unsuitable.

You must promptly notify FoodPlug and affected Customers of a material safety incident, recall, or regulatory action.

8. Allergens and claims

You are responsible for:

Accurate ingredients and known allergen information.
Relevant cross-contact warnings.
Staff training.
Correct handling of allergy-related requests.
Avoiding unsupported health, dietary, religious, nutrition, or cultural claims.
Updating information when ingredients or processes change.

FoodPlug does not independently verify every statement you provide.

9. Prohibited products

You may not list:

Illegal, recalled, adulterated, contaminated, expired, counterfeit, or unsafe products.
Restricted substances or regulated products not expressly enabled by FoodPlug.
Alcohol without express approval and full legal compliance.
Products violating intellectual-property, privacy, or publicity rights.
Products intended to deceive Customers.
Categories prohibited by FoodPlug, law, or payment providers.

10. Consumer-facing terms

You agree that Orders may be governed by the Consumer Terms of Purchase and Refund and Order Issue Policy.

You must perform every Vendor obligation described in those documents.

You may publish additional Vendor policies only where they:

Are clear and disclosed before checkout.
Comply with law.
Do not contradict FoodPlug policies.
Do not waive mandatory consumer rights.
Do not misrepresent FoodPlug’s role.

FoodPlug may require you to revise a policy that is unfair, misleading, unlawful, or operationally incompatible.

11. Orders and acceptance

An Order is generally a Customer request.

You must:

Review Orders promptly.
Accept only Orders you can reasonably fulfil.
Keep statuses accurate.
Communicate rejection, delay, substitution, or cancellation.
Preserve legally required transaction records.

An Order becomes binding as described in the Consumer Terms.

FoodPlug may pause or cancel platform processing for fraud, technical errors, prohibited activity, safety, payment-provider rules, or legal requirements.

12. Fulfilment, pickup, and delivery

You are responsible for accepted Orders.

You must:

Prepare correct products and quantities.
Use safe packaging and maintain required temperatures.
Follow agreed timing and instructions.
Provide accurate pickup information.
Communicate material delays.
Use lawful delivery arrangements.
Ensure delivery personnel are authorized, trained, insured, and compliant.
Protect Customer contact and address information.

Unless FoodPlug expressly provides a delivery service, delivery offered through your storefront is Vendor-managed.

13. Prices and charges

You set lawful product prices.

You must disclose all mandatory Vendor charges before checkout and must not engage in drip pricing, false discounts, misleading comparisons, or hidden fees.

FoodPlug may display product prices, taxes, delivery charges, Marketplace Fees, tips, and totals.

You must review your storefront and Order calculations.

14. Platform fee

Unless a different written rate applies, FoodPlug charges a 6% platform fee on each Completed Order, plus applicable GST/HST on FoodPlug’s service.

The fee base and current calculation rules appear on the Pricing and Fees page.

FoodPlug may deduct fees from payouts or invoice them separately.

You remain responsible for fees on Orders you incorrectly mark completed.

15. Customer Marketplace Fee

FoodPlug may charge Customers a Marketplace Fee under the Pricing and Fees page.

The Marketplace Fee is charged by FoodPlug, is not Vendor revenue, and is excluded from Vendor payouts.

FoodPlug is responsible for applicable GST/HST on this fee.

16. Payment processing

Where integrated processing is enabled:

Payment-provider terms apply.
Processing, transfer, currency, dispute, chargeback, refund, and payout fees may apply.
Required transaction and verification information may be shared.
The provider may restrict transactions under its rules and law.
FoodPlug does not guarantee availability of a particular provider.

17. Manual payments

Where Customers pay you directly:

Provide accurate instructions.
Verify receipt.
Keep payment statuses accurate.
Do not falsely mark an Order paid.
Address mistaken, duplicate, or excess payments.
Do not request unnecessary sensitive credentials.

FoodPlug may not be able to reverse a direct payment.

18. Payouts

Where FoodPlug controls settlement, eligible payouts are processed according to the disclosed schedule.

A payout may be delayed, reduced, held, reversed, or applied to amounts owed because of:

Verification.
Fraud or anti-money-laundering review.
Refunds, cancellations, disputes, or chargebacks.
Safety complaints.
Negative balance.
Legal requirements.
Incorrect banking details.
Payment-provider restrictions.
Breach of this agreement.
Reasonable protection of Customers or the payment system.

19. Reserves and negative balances

FoodPlug may establish a reasonable reserve based on account age, verification, volume, product risk, perishability, complaint history, delayed fulfilment, fraud, or payment-provider requirements.

You authorize FoodPlug, where permitted, to recover amounts owed by deduction from future payouts, an authorized payment method, invoice, direct repayment request, or another lawful method.

20. Refund authority

You must maintain and follow a fair, lawful refund and cancellation policy.

FoodPlug may, without prior Vendor approval, issue or facilitate a refund, replacement, credit, cancellation, payout adjustment, or other remedy where reasonably necessary because of:

A clear Vendor obligation.
Missing, incorrect, unsafe, contaminated, or materially misdescribed products.
Vendor cancellation or non-fulfilment.
Applicable law.
Payment-provider rules.
A final dispute outcome.
Platform safety.
Fraud prevention.
A FoodPlug error.

FoodPlug may deduct Vendor-funded remedies, chargebacks, and attributable costs from payouts or other amounts due.

FoodPlug will provide notice where reasonably possible.

21. Chargebacks and disputes

You must:

Respond promptly.
Provide accurate evidence.
Cooperate with FoodPlug and payment providers.
Pay costs attributable to your transaction or conduct where disclosed.
Not encourage false disputes or duplicate recovery.

22. Taxes

You are responsible for determining, registering, charging, documenting, filing, and remitting taxes relating to Vendor products and Vendor services.

FoodPlug is separately responsible for taxes on FoodPlug’s own fees where required.

FoodPlug reports are operational tools, not tax or legal advice.

23. Customer information and privacy

Use Customer information only for:

Processing and fulfilling Orders.
Active Order communication.
Payment, pickup, delivery, cancellation, refund, and support.
Lawful accounting, tax, safety, and business records.
Marketing where you have a lawful basis and required consent.

You must protect the information, restrict access, avoid unnecessary exports, satisfy legal correction or deletion requirements, and promptly report privacy incidents.

You must not sell Customer information or use it for unrelated profiling, harassment, discrimination, or unauthorized solicitation.

24. Vendor content licence

You retain ownership of Vendor Content.

You grant FoodPlug a non-exclusive, worldwide, royalty-free licence to host, store, display, format, distribute, and use Vendor Content to operate, secure, support, and promote FoodPlug and public storefronts.

You represent that you have all necessary rights.

25. Vendor conduct

You must not:

Manipulate Orders, fees, payouts, taxes, analytics, reviews, or rankings.
Create fake Customer activity.
Harass or discriminate against Customers.
Retaliate for good-faith complaints.
Misuse Customer information.
Circumvent platform fees in a prohibited manner.
Interfere with FoodPlug systems.
Misrepresent payments, disputes, refunds, or delivery.
Violate law or FoodPlug policy.

26. Verification

FoodPlug may review identity, registration, address, licences, insurance, tax information, payment details, storefront quality, complaints, and platform history.

Verification does not guarantee safety, legality, reliability, or fulfilment.

FoodPlug may deny, suspend, revoke, or change verification.

27. Insurance

You must maintain insurance required by law.

FoodPlug may require evidence of commercial general liability, product liability, home-business coverage, automobile or delivery coverage, or other appropriate insurance based on:

Product risk.
Order volume.
Catering or event activity.
Delivery operations.
Complaint or claim history.
Regulatory requirements.
Participation in designated programmes.

FoodPlug may require minimum limits or additional insured status where reasonably appropriate and disclosed.

Insurance does not reduce your obligations.

28. Monitoring and cooperation

You must cooperate with reasonable requests concerning:

Customer complaints.
Safety incidents.
Recalls.
Payment disputes.
Fraud.
Privacy incidents.
Legal or regulatory requests.
Verification.

FoodPlug does not assume a general duty to inspect every Vendor or product.

29. Corrective action

FoodPlug may require:

Listing correction.
Customer notification.
Refund.
Product pause.
Verification.
Licensing or safety correction.
Privacy or security remediation.

Failure to complete corrective action may result in restrictions, payout holds, suspension, or termination.

30. Suspension and termination

FoodPlug may restrict, suspend, or terminate your account for breach, unsafe products, fraud, repeated non-fulfilment, serious complaints, privacy violations, missing licences, unpaid fees, excessive disputes, or legal requirements.

Immediate action may be taken where delay creates material risk.

Termination does not eliminate earlier obligations or amounts owed.

31. Vendor indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless FoodPlug and its directors, officers, employees, affiliates, contractors, and agents from claims, regulatory action, losses, liabilities, penalties, damages, costs, and reasonable legal fees arising from or relating to:

Your products.
Preparation, packaging, storage, labelling, pickup, or delivery.
Foodborne illness, allergens, contamination, recall, injury, death, or property damage.
Misleading descriptions, unsupported claims, or inaccurate ingredient information.
Taxes, licences, permits, inspections, staff, contractors, or legal compliance.
Vendor Content.
Your handling of Customer information.
Your breach.
Your violation of law or third-party rights.
A dispute between you and a Customer or other third party.
Chargebacks, refunds, or regulatory action attributable to you.

FoodPlug may participate in the defence. You may not settle in a manner that admits wrongdoing by or imposes obligations on FoodPlug without written consent.

32. Limitation of liability

The Terms of Use limitation provisions apply.

To the maximum extent permitted by law, FoodPlug is not responsible for losses caused by your products, operations, staff, fulfilment, delivery, tax settings, direct payment instructions, customer service, or legal non-compliance.

Nothing excludes liability that cannot legally be excluded.

33. Changes to fees

FoodPlug may change fees, calculations, payout schedules, reserves, or payment arrangements.

FoodPlug will provide reasonable advance notice of a material increase or payout delay except where immediate change is required by law, security, fraud prevention, or a payment provider.

34. Changes to this agreement

FoodPlug may update this agreement for changes to law, Services, payment systems, marketplace operations, or risk controls.

Material changes will receive additional notice where appropriate or required.

35. Governing law

This agreement is governed by Ontario law and applicable federal laws of Canada.

The dispute provisions in the Terms of Use apply.

36. Entire agreement

This Vendor Agreement and the documents incorporated into it form the agreement governing your use as a Vendor.

If a provision is unenforceable, the rest continues. Failure to enforce is not a waiver.

37. Contact

FoodPlug E-Service Inc.
Email: hello@myfoodplug.ca
Subject: Vendor Agreement