FoodPlug Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how FoodPlug E-Service Inc. (“FoodPlug,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use FoodPlug.

It applies to Customers, guest Customers, Vendors, Vendor staff, website visitors, support contacts, and other Users.

1. Our role

FoodPlug operates marketplace and commerce technology connecting independent Vendors and Customers.

For information FoodPlug controls, FoodPlug is responsible for the practices described in this policy.

Vendors are independent businesses and may separately be responsible for personal information they receive and use for fulfilment, accounting, customer service, or their own lawful business purposes.

2. Information we collect

Information you provide

We may collect:

  • Name.
  • Email address.
  • Phone number.
  • Account credentials.
  • Business and storefront information.
  • Business registration, ownership, licence, permit, tax, insurance, and verification information.
  • Billing and payout information.
  • Products, menus, prices, ingredients, allergens, images, and Vendor Content.
  • Order items and quantities.
  • Pickup or delivery details.
  • Delivery address.
  • Payment status and transaction references.
  • Communications, support requests, complaints, and reviews.
  • Refund and dispute information.
  • Food-safety or incident reports.
  • Marketing preferences.

Payment information

Where a third-party payment provider is used, the provider may collect payment-card, bank-account, identity, and transaction information.

FoodPlug may receive a token, limited account details, payment status, risk result, or transaction identifier. FoodPlug does not intend to store full payment-card numbers unless expressly disclosed and supported by appropriate controls.

For Interac e-Transfer, cash, or other direct Vendor payments, FoodPlug may record instructions or payment status but may not receive or control the funds.

Information collected automatically

We may collect:

  • IP address.
  • Browser and device information.
  • Operating system.
  • Pages, clicks, and feature usage.
  • Referral URL.
  • Session and authentication information.
  • Approximate location derived from IP.
  • Cookies and similar technologies.
  • Error, performance, security, and audit logs.

Information from third parties

We may receive information from:

  • Vendors.
  • Payment providers.
  • Authentication providers.
  • Delivery services.
  • Analytics and error-monitoring providers.
  • Fraud-prevention services.
  • Public or government sources used for verification.
  • Other Users involved in an Order or complaint.

3. How we use information

We use personal information to:

  • Provide and operate FoodPlug.
  • Create and secure accounts.
  • Publish Vendor storefronts.
  • Process and transmit Orders.
  • Facilitate payment, payout, refund, and dispute processes.
  • Coordinate pickup and delivery.
  • Communicate Order status and service messages.
  • Provide support.
  • Verify Vendors and account authority.
  • Detect fraud, abuse, and security incidents.
  • Investigate complaints and food-safety concerns.
  • Contact affected Customers about recalls.
  • Maintain transaction, tax, legal, and audit records.
  • Improve product performance and usability.
  • Develop reports using aggregated or de-identified information.
  • Enforce agreements.
  • Comply with law.
  • Send marketing where permitted and consented to.

4. How we disclose information

FoodPlug does not sell personal information. FoodPlug does not rent, trade, or otherwise disclose personal information for another organization’s advertising purposes.

FoodPlug discloses personal information only in the circumstances described in this section.

Vendors

When you place an Order, we share information necessary for the Vendor to process and fulfil it, such as:

  • Name.
  • Contact information.
  • Order details.
  • Pickup information.
  • Delivery address and instructions.
  • Payment status.
  • Relevant allergy or Order instructions you choose to submit.

Vendors may use this information only as permitted by law and their agreement with FoodPlug.

Service providers

We may use providers for:

  • Hosting and cloud infrastructure.
  • Email, SMS, and notifications.
  • Payment processing.
  • Banking and payouts.
  • Identity and business verification.
  • Analytics and error monitoring.
  • Security and fraud prevention.
  • Customer support.
  • Mapping and delivery.
  • Legal, accounting, and professional services.

They may process information only for authorized purposes under appropriate arrangements.

We may disclose information where reasonably necessary to:

  • Comply with law, court orders, or lawful requests.
  • Protect Users, FoodPlug, or the public.
  • Investigate fraud, food-safety incidents, privacy breaches, or security threats.
  • Enforce agreements.
  • Establish or defend legal claims.
  • Cooperate with regulators and public-health authorities.

Business transactions

Information may be transferred in connection with a merger, financing, reorganization, sale, or acquisition, subject to applicable law and safeguards.

We may disclose information for another purpose with your consent.

5. Public information

Vendor storefront information and public reviews may be visible to anyone.

Vendors should not publish a private home address, phone number, or other personal information unless they intentionally choose to make it public and have the right to do so.

6. Cookies and similar technologies

FoodPlug may use cookies and similar technologies for:

  • Essential operation.
  • Authentication and security.
  • Preferences.
  • Performance and error monitoring.
  • Analytics.

FoodPlug uses analytics to operate the Services, monitor performance, troubleshoot faults, and decide what to improve. FoodPlug does not use analytics for advertising and does not use advertising networks or advertising trackers on the Services.

Analytics records the pages and steps used, not the content of what you submit. It does not record your name, contact details, or payment information.

Where legally required, FoodPlug will request consent for non-essential technologies.

You may manage browser settings, but disabling essential storage may prevent features from working.

7. Marketing and anti-spam

FoodPlug may send service messages about accounts, Orders, security, support, and legal notices.

Marketing messages will be sent only where permitted by law and where any required consent has been obtained.

Marketing messages will include an unsubscribe option. Unsubscribing from marketing does not stop necessary service communications.

Vendors must obtain their own lawful consent before using FoodPlug Customer information for unrelated marketing.

8. Retention

We retain information only as long as reasonably necessary for:

  • Active accounts and Services.
  • Orders and support.
  • Tax, accounting, and legal obligations.
  • Fraud and security prevention.
  • Disputes, chargebacks, refunds, and claims.
  • Food-safety investigations and recalls.
  • Enforcement of agreements.
  • Backup and disaster recovery.

Retention periods vary by record type and legal requirements.

When information is no longer required, we delete, anonymize, or securely dispose of it, subject to backups and legal holds.

9. Storage and international processing

FoodPlug may use service providers in Canada and other countries.

Information processed outside your province or Canada may be accessible to courts, law enforcement, and authorities under the laws of that jurisdiction.

FoodPlug uses contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

10. Security

FoodPlug uses reasonable administrative, technical, and physical safeguards, which may include:

  • Access controls.
  • Encryption in transit and where appropriate at rest.
  • Authentication and logging.
  • Vendor and staff access restrictions.
  • Monitoring and incident response.
  • Backups.
  • Service-provider review.

No system is completely secure. Users must protect credentials and devices.

11. Privacy incidents

Where a privacy or security incident occurs, FoodPlug will investigate and take reasonable steps to contain and remediate it.

FoodPlug will notify affected individuals and regulators where required by law.

Vendors must promptly notify FoodPlug of incidents affecting FoodPlug Customer information.

12. Your choices and rights

Depending on applicable law, you may request:

  • Access to personal information.
  • Correction of inaccurate information.
  • Withdrawal of consent, subject to legal and contractual restrictions.
  • Deletion where applicable.
  • Information about FoodPlug’s use and disclosure.
  • Review of an automated decision where a legally applicable right exists.
  • A copy or transfer of information where required.

FoodPlug may verify identity before responding.

Some information cannot be deleted immediately because of Order, tax, legal, fraud, safety, or dispute obligations.

13. Guest checkout

Guest checkout does not mean anonymous checkout.

FoodPlug collects the information necessary to submit, fulfil, support, and document the Order.

The information is shared with the Vendor and relevant providers as described above.

14. Children and minors

FoodPlug is not directed to children who cannot legally enter into the relevant transaction.

A parent or guardian must supervise permitted use by a minor.

Contact us if you believe a child provided personal information improperly.

15. Automated tools and analytics

FoodPlug may use automated tools to detect fraud, prioritize risk, identify unusual activity, or improve the Services.

FoodPlug will not make a solely automated decision producing a significant legal effect where prohibited without providing the required safeguards.

Vendor sites, social platforms, banks, payment services, and other third parties have separate privacy practices.

Review their policies before submitting information.

17. Changes to this policy

FoodPlug may update this policy to reflect changes to the Services, providers, law, or practices.

We will revise the “Last updated” date and provide additional notice for material changes where appropriate or required.

Where consent is required for a new purpose, we will request it.

18. Contact and complaints

For privacy questions, requests, or complaints:

FoodPlug E-Service Inc.
Email: hello@myfoodplug.ca
Subject: Privacy Request

You may also contact the appropriate privacy regulator where you are not satisfied with our response.

© 2026 FoodPlug E-Service Inc.