FoodPlug Pricing and Fees

Last updated: July 23, 2026

This page describes FoodPlug’s current standard fees. Different written commercial terms may apply to a Vendor account, promotion, subscription, payment provider, or future service.

All amounts are in Canadian dollars.

1. Vendor platform fee

FoodPlug’s standard Vendor platform fee is:

6% of the Completed Order fee base, plus applicable GST/HST on FoodPlug’s platform service.

A Completed Order is generally an Order marked completed, fulfilled, collected, delivered, or otherwise treated as successfully concluded.

Standard fee base

Unless different written terms apply, the fee base includes:

• Vendor product prices after Vendor-funded product discounts.
• Permitted Vendor product charges included in the product subtotal.

The fee base excludes:

• GST/HST or other taxes collected for the Vendor.
• FoodPlug Marketplace Fee.
• GST/HST on the FoodPlug Marketplace Fee.
• Tips.
• Payment-processing fees.
• Post-checkout refunds or adjustments.
• Vendor delivery fees, unless FoodPlug expressly states otherwise for a specific programme.

Example

Vendor product subtotal: $100.00
Vendor platform fee: $6.00
GST/HST on FoodPlug’s fee: calculated at the applicable rate

The Vendor remains responsible for its own product taxes and financial records.

2. Customer Marketplace Fee

FoodPlug may charge the Customer a Marketplace Fee based on the Marketplace Fee Tier Amount.

The Marketplace Fee Tier Amount is the total Vendor product price:

• After Vendor-funded product discounts.
• Before taxes.
• Before Vendor delivery fees.
• Before tips.
• Before the FoodPlug Marketplace Fee.
• Before tax on the Marketplace Fee.
• Before payment-processing fees.
• Before post-checkout refunds or adjustments.

Separate Orders are not combined.

The Marketplace Fee applies only to Orders paid through a FoodPlug integrated payment method.

Where the customer pays the Vendor directly, including by Interac e-Transfer, FoodPlug does not charge a Marketplace Fee and no Marketplace Fee is shown at checkout.

Applicable GST/HST is added to the Marketplace Fee.

The Marketplace Fee:

• Is charged by FoodPlug.
• Is disclosed before the Order is submitted.
• Is not Vendor revenue.
• Is excluded from Vendor payouts.
• Supports marketplace operation, support, security, and product development.

3. Vendor delivery fees

A Vendor may charge a delivery fee where Vendor-managed delivery is offered.

The Vendor:

• Sets the fee.
• Must disclose it before checkout.
• Determines whether tax applies.
• Is responsible for delivery fulfilment.

Vendor delivery fees are generally Vendor revenue under the current Vendor-managed delivery model.

FoodPlug may introduce separate delivery pricing for managed or third-party delivery.

4. Payment-processing fees

Integrated payment providers may charge:

• Card-processing fees.
• Bank-transfer fees.
• Currency-conversion fees.
• Payout fees.
• Refund fees.
• Dispute or chargeback fees.
• Failed-payout fees.
• Other disclosed provider fees.

Payment-processing fees are separate from FoodPlug’s 6% platform fee.

Applicable fees may be deducted from Vendor proceeds.

5. Manual payments

Where Customers pay Vendors directly using Interac e-Transfer, cash, bank transfer, mobile money, or another supported manual method:

• The Vendor is responsible for payment instructions and confirmation.
• FoodPlug may record the payment status.
• FoodPlug generally cannot reverse the transfer.
• Bank or payment-service fees may apply independently.

6. Taxes

Vendors are responsible for determining, collecting, reporting, and remitting taxes on Vendor products and Vendor services.

FoodPlug is separately responsible for applicable GST/HST on:

• FoodPlug Vendor platform fees.
• FoodPlug Customer Marketplace Fees.
• Other FoodPlug services where required.

FoodPlug tools and reports are not tax advice.

7. Discounts and promotions

A discount may be funded by:

• The Vendor.
• FoodPlug.
• A third party.
• A combination.

The party funding the discount and its effect on the fee base will be disclosed where relevant.

FoodPlug-funded discounts ordinarily do not reduce the Vendor’s agreed product revenue unless the promotion terms state otherwise.

8. Refund treatment

Vendor product refunds

Where a Vendor product is refunded because of Vendor cancellation, non-fulfilment, missing products, incorrect products, safety, or another Vendor responsibility:

• The refunded Vendor amount may be deducted from the Vendor’s payout.
• FoodPlug may reverse or adjust the Vendor platform fee associated with the refunded amount according to the transaction status and payment-provider rules.
• Third-party processing fees may be non-refundable.

Marketplace Fee

FoodPlug may refund or retain the Marketplace Fee depending on:

• Whether the Order was accepted.
• Whether fulfilment began.
• The reason for cancellation.
• Whether FoodPlug provided the marketplace service.
• Applicable law.
• Payment-provider limitations.

FoodPlug will refund the Marketplace Fee where required by law or where the Order failed solely because of a FoodPlug platform error.

Delivery fee

A Vendor delivery fee is generally refunded where the Vendor failed to provide the delivery service, subject to applicable law and the circumstances.

Credits

A Customer may voluntarily accept FoodPlug credit. Credit does not replace a legally required monetary refund unless permitted by law and accepted by the Customer.

9. Chargebacks and disputes

A Vendor may be responsible for dispute, chargeback, refund, and administrative costs attributable to:

• Vendor non-fulfilment.
• Unsafe or materially misdescribed products.
• Inaccurate payment records.
• Failure to provide evidence.
• Fraud or policy breach.
• Other Vendor conduct.

FoodPlug may deduct these amounts from payouts or future amounts due.

10. Payouts and holds

Where FoodPlug controls settlement, FoodPlug generally aims to process eligible payouts within the disclosed payout schedule.

Timing may be affected by:

• Weekends and holidays.
• Bank processing.
• Verification.
• Fraud review.
• Refunds and chargebacks.
• Safety complaints.
• Negative balances.
• Payment-provider restrictions.
• Legal requirements.

FoodPlug may establish reasonable reserves or holds under the Vendor Agreement.

11. Subscriptions and future services

FoodPlug may introduce:

• Vendor subscription plans.
• Premium tools.
• Advertising.
• Managed delivery.
• Third-party delivery.
• Additional payment services.
• Other optional products.

FoodPlug will disclose the price and recurring-billing terms before a Vendor or Customer agrees.

12. Changes to fees

FoodPlug may change fees prospectively.

For material Vendor fee increases or payout changes, FoodPlug will provide reasonable advance notice except where immediate action is required by law, security, fraud prevention, tax treatment, or a payment provider.

The fee version applicable at the time of an Order will govern that Order unless a correction or legal requirement applies.

13. Contact

FoodPlug E-Service Inc.
Email: hello@myfoodplug.ca
Subject: Pricing and Fees

© 2026 FoodPlug E-Service Inc.