FoodPlug Pricing and Fees

Last updated: September 2, 2026

Pricing summary: FoodPlug has no monthly subscription fee for standard marketplace access. Vendors pay a standard 10% FoodPlug Platform Fee, taxes included, on applicable Completed Orders. New Vendors receive a 0% introductory Platform Fee until the earlier of 90 days after their first qualifying paid Order or 200 qualifying Completed Orders. FoodPlug may offer eligible Vendors a reduced Preferred Volume Rate under separate written terms. Customers pay a 5% FoodPlug Marketplace Fee, taxes included, with no maximum cap.

All amounts are in Canadian dollars unless checkout clearly states otherwise.

The Product Tax Allocation Schedule forms part of these Pricing and Fees terms and governs who collects, receives, reports, remits, refunds, and records Product Tax.

1. Standard Vendor Platform Fee

Unless a different written rate applies, the Vendor Platform Fee is:

10% of the applicable Vendor product subtotal for a Completed FoodPlug-Facilitated Transaction, taxes included.

The 10% includes any GST/HST FoodPlug is required to collect on its platform service. It is not added on top of the stated rate.

The Platform Fee is calculated after Vendor-funded product discounts and before:

• GST/HST or other sales tax calculated on Vendor products ("Product Tax");
• FoodPlug Marketplace Fees;
• delivery charges, unless FoodPlug expressly states otherwise before the Order;
• payment-method surcharges;
• tips;
• refunds or adjustments made after checkout; and
• taxes already included in FoodPlug fees.

2. New Vendor Promotion

New Vendors receive a 0% Platform Fee until the earlier of:

1. 90 days after the Vendor's first successful qualifying paid Order; or
2. the Vendor's 200th qualifying Completed Order.

Qualifying Orders include FoodPlug-Facilitated Transactions paid through an integrated provider or through cash, Interac e-Transfer, bank transfer, an external card terminal, or another supported external method.

Completed FoodPlug invoices, payment requests, and Vendor-created transactions count. Valid External Records do not count.

Cancelled, duplicate, fraudulent, reversed, or fully refunded Orders may be removed from the count. FoodPlug may correct the count and restrict duplicate accounts or other promotion abuse. The standard rate applies prospectively when the promotion ends.

3. Preferred Volume Rate

FoodPlug may offer an eligible Vendor a reduced Preferred Volume Platform Fee, taxes included, below the standard Vendor Platform Fee. The rate is not automatic. It is set case by case and is effective only when FoodPlug confirms it, and the rate that applies, in a durable written notice or agreement.

Eligibility may consider Order volume, gross merchandise value, average Order value, tenure, refund and dispute rates, fraud risk, operational needs, and commercial commitments.

4. Transaction origin, not payment method

A FoodPlug-Facilitated Transaction is an Order, invoice, payment request, or other transaction created, generated, accepted, managed, or otherwise facilitated through FoodPlug, whether initiated by a Customer or Vendor.

The applicable Platform Fee remains payable when such a transaction is paid through:

• Stripe or another integrated payment provider;
• cash;
• Interac e-Transfer;
• bank transfer;
• a Vendor-controlled external card terminal or point-of-sale system; or
• another manual or external payment method.

Marking a FoodPlug-Facilitated Transaction as externally paid does not make it fee-free.

A Completed Order is a FoodPlug-Facilitated Transaction recorded as fulfilled, delivered, picked up, performed, or otherwise completed. FoodPlug may correct completion using reliable Customer, Vendor, system, fulfilment-window, integration, and audit evidence.

The Platform Fee becomes earned and payable when the transaction becomes a Completed Order. If FoodPlug conditionally collected the fee earlier and the Order is cancelled or fully refunded before completion, FoodPlug will reverse or credit it.

5. External Records

An External Record documents a transaction that:

• was completed independently outside FoodPlug;
• was not created, generated, accepted, managed, or facilitated through FoodPlug; and
• is entered only for reporting or bookkeeping.

No Platform Fee applies to a valid External Record. It is excluded from FoodPlug marketplace GMV and promotion counts.

A Vendor must not convert, duplicate, cancel, backdate, or reclassify a FoodPlug-Facilitated Transaction as an External Record to avoid fees. FoodPlug may investigate and correct classifications using transaction history, links, audit records, and supporting evidence.

FoodPlug will notify the Vendor before assessing a correction. A Vendor may dispute an ordinary correction within 30 days. FoodPlug may make ordinary good-faith corrections within 90 days after completion. That limit does not apply to fraud, falsified records, deliberate concealment, or intentional fee avoidance.

6. Refund adjustments

If the Vendor actually issues a full refund of the applicable product amount, FoodPlug will reverse the corresponding Platform Fee. For a verified partial refund, FoodPlug will reverse the fee proportionally.

For externally paid Orders, FoodPlug may require proof of refund or Customer confirmation. Recording a refund does not alone prove funds were returned.

Third-party processing costs may be non-refundable. FoodPlug does not automatically pass an ordinary processing shortfall to the Vendor, but the Vendor remains responsible for Vendor-funded refunds, attributable chargebacks, fraud, negative balances, amounts paid in error, and other authorized amounts.

7. Customer Marketplace Fee

Customers pay:

5% of the applicable Vendor product subtotal, taxes included, with no maximum cap.

The fee is calculated after Vendor-funded product discounts and before Product Tax, delivery, tips, and other excluded amounts.

The Marketplace Fee is a FoodPlug fee, is not Vendor revenue, and will be shown before the Customer authorizes the Order. FoodPlug may discount, waive, or credit the fee through a promotion.

FoodPlug and Vendors must present mandatory fees clearly wherever prices are advertised and before checkout so that Customers are not shown an unattainable or misleading price.

8. Payment processing and surcharges

FoodPlug may use Stripe or another provider for payments and payouts.

No payment-method surcharge applies unless it is enabled and separately displayed before authorization. A credit-card surcharge may apply only when permitted by applicable law, the card network, the payment provider or acquirer, the card type, and the transaction location.

FoodPlug will not impose a surcharge:

• on a transaction governed by Quebec's prohibition;
• on debit or prepaid card transactions;
• above the permitted cost or limit; or
• where the provider does not support compliant disclosure and collection.

Optional payment-provider services, such as instant payout or currency conversion, may have separate fees accepted by the Vendor before use.

9. Vendor as seller and Merchant of Record

The Vendor is the underlying seller and Merchant of Record for Vendor products unless FoodPlug expressly identifies itself as seller for a particular transaction.

This commercial allocation does not override a statutory rule that treats FoodPlug as the supplier solely for GST/HST collection and remittance on a particular supply.

10. Vendor proceeds and payouts

Integrated-payment proceeds are generally:

For an Order on which the Vendor is required to collect Product Tax, net proceeds generally include that Vendor-collected Product Tax. For an Order on which FoodPlug is required to collect Product Tax, that tax is excluded from Vendor proceeds.

Vendor product proceeds + Product Tax payable to the Vendor + applicable Vendor delivery amounts - Platform Fee - Vendor-funded refunds and adjustments - attributable disputes, chargebacks, reserves, and authorized deductions = Vendor net proceeds

The Customer Marketplace Fee is not Vendor revenue.

Payout timing depends on the connected account, provider rules, verification, bank processing, weekends, holidays, risk review, refunds, disputes, reserves, and law. An estimated payout date is not a guarantee.

11. Product Tax allocation

"Product Tax" means GST/HST or another sales tax calculated on products or other supplies in an Order. It is separate from tax included in FoodPlug's Platform Fee or Marketplace Fee.

Registered Vendors

If a Vendor is registered under the normal GST/HST regime, the Vendor generally remains responsible for determining, charging, collecting, reporting, and remitting GST/HST on its taxable supplies, including qualifying goods sold through FoodPlug. Product Tax collected for that Vendor may form part of Vendor proceeds, subject to refunds, adjustments, and law.

Vendors that are not registered

If a Vendor is not registered under the normal GST/HST regime and FoodPlug is required as a distribution platform operator to collect GST/HST on qualifying taxable goods facilitated through FoodPlug:

• FoodPlug collects and remits the Product Tax in FoodPlug's own statutory capacity;
• FoodPlug may be treated as the supplier for GST/HST purposes only;
• the Vendor remains the underlying commercial seller and Merchant of Record for product, safety, fulfilment, and consumer obligations;
• the Product Tax is not Vendor revenue, a FoodPlug fee, or an amount remitted on the Vendor's behalf; and
• the Product Tax is excluded from the Vendor's net proceeds.

If the Customer pays the Vendor directly by cash, Interac e-Transfer, bank transfer, or another external method, FoodPlug may require the Vendor to receive FoodPlug-collected Product Tax solely as FoodPlug's limited collection agent and account for that amount through the Vendor Fee Balance or another settlement method. FoodPlug may instead disable or restrict an external payment method for affected Orders.

Product classification and receipts

Zero-rated basic groceries do not attract GST/HST. Prepared food and other products may be taxable. Product type and place-of-supply rules determine the applicable treatment and rate.

Checkout and the receipt will identify Product Tax separately and, where required, identify whether it is collected by the Vendor or by FoodPlug and provide the applicable registration information.

Vendors must provide accurate registration status and product information and notify FoodPlug before any change takes effect. FoodPlug may rely in good faith on that information where law permits, verify it, correct tax treatment, and recover amounts caused by false, incomplete, or late information under the Vendor Agreement.

Tax on FoodPlug fees

The stated Platform Fee and Marketplace Fee include any GST/HST applicable to FoodPlug's services. No GST/HST is added on top. Where the law treats a FoodPlug platform service to a non-registered Vendor as not subject to GST/HST in connection with a qualifying supply, the advertised gross Platform Fee remains the same unless FoodPlug states otherwise in writing.

12. Future optional services

FoodPlug may introduce subscriptions, premium tools, advertising, managed delivery, third-party delivery, or optional payment products. FoodPlug will disclose the price, renewal terms, and cancellation method before acceptance.

13. Changes

FoodPlug may change fees prospectively. FoodPlug will give reasonable advance notice of a material Vendor fee increase or payout change, except where immediate action is required by law, security, fraud prevention, tax treatment, or a provider.

The fee version attached to an Order controls that Order, subject to correction and mandatory law.

14. Contact

FoodPlug E-Services Inc.
19572 Fraser Way, Pitt Meadows, BC V3Y 0A9, Canada
Email: hello@myfoodplug.ca
Subject: Pricing and Fees